Parcel Guidelines

PRINT VOUCHER

Please print your booking voucher/pdf. A copy has been sent to your email. Include the following information on your parcel’s packaging for identification and control:

Tracking No: (Tracking Number)Shipper: (Sender's Name) (Address) (Contact Number)Receiver: (Receiver's Name) (Address) (Contact Number)

DEPOSIT/DROP-OFF

Check the shipping company’s drop-off locations or offices for your parcel/package. Ensure you drop off your parcel before the cut-off time specified on the voucher. Weigh or measure your parcel after packaging. Any discrepancies in volume or weight may incur additional shipping fees, which must be settled before loading onto the vessel. You may use a third-party delivery service to transport your parcel to the drop-off office.

CLAIM/PICK-UP

Verify the shipping company’s designated pick-up locations or offices for your parcel/package. To claim, present a valid ID matching the Receiver's Name and tracking number. You may authorize a third-party delivery service to pick up your parcel. Inform the shipping company of your authorized person, who must present a valid ID to claim the parcel.


REMINDERS

  • Ensure you have read and complied with the shipping guidelines and understood the terms and conditions attached to the voucher. Different shipping lines and routes may have specific loading/unloading requirements.

  • Securely wrap and pack your parcel to avoid damage. Packaging should be strong and durable for the item's size and weight. Use interior cushioning like bubble wrap, foam, or polystyrene chips for protection.

  • The shipping company does not accept liability for any damage or loss.Clearly write the sender’s name, address, and contact details on the outside and inside of the parcel for return inquiries during transit.

  • Mark parcels that need extra care with appropriate labels (e.g., “Perishable”, “This Side Up”, “Keep Dry”) and ensure they are clearly visible.

  • SERVICE FEE is NON-REFUNDABLE.

  • Read the guidelines attached to the voucher for detailed instructions.

With extensive island coverage, we ensure connectivity from Surigao City to Siargao Island and beyond.

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